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Cengage Learning
Administrative Medical Assisting / Edition 6

Administrative Medical Assisting / Edition 6

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In today's dynamic health care environment, medical assistants are playing an increasingly important role. ADMINISTRATIVE MEDICAL ASSISTING, Sixth Edition, helps you gain the knowledge and skills needed to succeed in this rewarding, rapidly growing field. Known for its thorough coverage, extensive technical detail, and accurate, up-to-date content, this proven text book covers administrative tasks as well as general information on medical law, ethics and bioethics, and management skills. Students will find the chapters on employment strategies and entry into the profession packed with current information and guidance tips. In addition, chapter material and learning objectives are clearly mapped to the most current accreditation standards, with an increased focus on professionalism and personal effectiveness, competencies to help you hone practical, real-world skills and prepare for certification. The text also supports effective learning with a variety of online resources to help you make the most of your time in the classroom and beyond. Upon graduation you will find the chapters on professionalism, law and ethics, communication and transitioning from a student to a professional medical assistant extremely helpful as you begin your externship and career.

Product Details

ISBN-13: 9781305964808
Publisher: Cengage Learning
Publication date: 02/21/2017
Pages: 704
Sales rank: 1,093,511
Product dimensions: 8.70(w) x 10.90(h) x 1.10(d)

About the Author

Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program, and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure, and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants.

Dr. Tamparo, PhD, CMA-A (AAMA) is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants.

Ms. Dahl, CMA (AAMA), CPC served as a tenured faculty member and coordinator for the Medical Assisting Program at Whatcom Community College in Bellingham, Washington, for more than 20 years. A credentialed CMA and CPC, she actively participated in the Whatcom County Chapter of Medical Assistants, Washington State Society of Medical Assistants, American Association of Medical Assistants (AAMA), Washington State Medical Assisting Educators, and American Academy of Professional Coders (AAPC). Ms. Dahl is currently consulting to organizations on medical management, personnel issues, curriculum development, and program accreditation, and as a medical assistant advocate.

Ms. Morris, RN, BSN, CCMA, CMAA, CBCS has been involved in health care for more than four decades. After earning her Bachelor of Science in Nursing from Jacksonville State University, she went on to a career that included Director-level roles in case management, home infusion care, clinical education, and clinic management. Over the last ten years, Ms. Morris has honored her passion for education by instructing adults in allied health, eventually serving as Program Director, Externship Coordinator, and Director of Career Services. Currently, Ms. Morris devotes her career to curriculum development, integrating active learning in the classroom, and student engagement and success strategies. She is an active member of the Cobb Chapter of the American Association of Medical Assistants in Georgia.

Ms. Correa is the former Allied Health Educational Coordinator at City University of New York at Queens College. Responsible creating and developing curricula for several Queens College Allied Health certificate programs, including Medical Assistant, she now develops satellite courses for adult education programs. Her clinical experience extends to both private practice and administrative hospital work in oncology, cardiovascular surgery, pulmonology, and thoracic surgery. Ms. Correa also works on technical writing and software development projects, and serves on advisory boards for technical colleges in her home state of Colorado.

Table of Contents

Section I: GENERAL PROCEDURES. Unit 1: Introduction to Medical Assisting and Health Professions. 1. The Medical Assisting Profession. 2. Health Care Settings and the Health Care Team. Unit 2: The Therapeutic Approach. 3. Coping Skills for the Medical Assistant. 4. Therapeutic Communication Skills. 6. The Therapeutic Approach to the Patient with a Life-Threatening Illness. Unit 3: Responsible Medical Practice. 7. Legal Considerations. 8. Ethical Considerations. 9. Emergency Procedures and First Aid. Section II: ADMINISTRATIVE PROCEDURES. Unit 4: Integrated Administrative Procedures. 10. Computers in the Medical Clinic. 11. Telecommunications. 12. Patient Scheduling. 13. Medical Records Management. 14. Written Communications. 15. Medical Documents. Unit 5: Managing Facility Finances. 16. Medical Insurance. 17. Medical Coding. 18. Daily Financial Practices. 19. Billing and Collections. 20. Accounting Practices. Section III: PROFESSIONAL PROCEDURES. Unit 6: Office and Human Resources Management. 21. The Medical Assistant as Clinic Manager. 22. The Medical Assistant as Human Resources Manager. Unit 7: Entry into the Profession. 23. Preparing for Medical Assisting Credentials. 24. Employment Strategies. Appendix A: Common Health Care Abbreviations and Symbols. References Glossary of Terms. Index.

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