Computer Telephone Integration

Computer Telephone Integration

by Rob Walters

Hardcover(Older Edition)



Learn how CTI works and how you can make it work for your company. Using real-life examples, this book shows how computer-supported telephony applied to call centers has already given many companies a significant edge over their competitors. The author analyzes the benefits CTI can bring to your organization such as increased quality of customer service and resulting customer satisfaction, dramatic cost savings and increased revenue, an enhanced corporate image, and employee job satisfaction through convenience and system efficiency.

Product Details

ISBN-13: 9780890066607
Publisher: Artech House, Incorporated
Publication date: 01/28/1993
Edition description: Older Edition
Pages: 352
Product dimensions: 6.31(w) x 9.32(h) x 0.97(d)

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