The explosion of blogs, social networking sites, wikis, video sharing sites, and other powerful digital communications platforms may be the biggest game-changer to impact business since mechanized manufacturing. In today’s Web 2.0 world, company stakeholdersincluding employees, customers,
and investorsare empowered in ways unimaginable just a few years ago, and traditional corporate hierarchies are yesterday’s news.
Rather than attempt to turn back the clock and reassert strict, top-down control over stakeholder relationships, the smartest companies worldwide are responding with bold new digital communications strategies based on transparency, authenticity, and inclusion, instead of secrecy, artificiality,
International corporate communications guru Paul A. Argenti provides a lively, up-to-the-
minute review of the Web 2.0 landscape and analyzes the increasingly central role corporate communications plays in virtually every organizational function. Argenti and coauthor Courtney Barnes advise corporate leaders on how to deploy proven strategies for using new and emerging digital platforms to
- Manage brand identity and company reputation
- Build a culture of engagement and transparency
- Turn stakeholders into
- Manage internal communications across time zones and language barriers
- Recruit and retain the best talent
- Develop compelling messages based on customer and investor needs and desires
Argenti and Barnes provide case studies illustrating digital communications best practices at HP, Southwest Airlines, Sony,
Dell, IBM, Starbucks, HBO, FedEx, GE, and other major players.
This groundbreaking book will teach you how to gain real, manageable control over your organization’s communications in today’s virtual world.
|Publisher:||McGraw-Hill Professional Publishing|
|Product dimensions:||6.10(w) x 9.10(h) x 1.20(d)|
About the Author
Paul A. Argenti has provided management,
leadership, and corporate communication consulting and training for more than 100
companies and nonprofits, worldwide. He is professor of corporate communication at the Tuck School of Business and the author of several international bestsellers, most notably the classic The Power of Corporate
Communication. Argenti lives in Lyme,
Courtney M. Barnes is cofounder and principal member of Think Communications, LLC.
She is also the editor of PR News and an active contributor to magazines and journals serving the business community. Barnes lives in New York City.
Table of Contents
1: An Introduction to the New Business Environment
2: Digital Communications Platforms Redefine Corporate Reputation
3: Global Internal Communications Via the Information Superhighway
4: Employee Engagement through Digital Interactions
5: Communication in a New Era of Talent Management
6: Rebranding Customer Relationship Management
7: Demystifying Digital Media Relations
8: Crisis Management in a Virtual World
9: Promoting CSR & Sustainability Efforts Online
10: Measuring the Impact of Online Influencers