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Health Professions Press
Lessons in Leadership for Person-Centered Elder Care / Edition 1

Lessons in Leadership for Person-Centered Elder Care / Edition 1

by Nancy Fox
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The current imperative to make healthcare and long-term care services more person centered is hampered by leaders and providers who are stuck in old management paradigms. Transformational leader Nancy Fox takes readers through real-life experiences and succinct, powerful lessons in human, social, and organizational behavior to help them understand and learn the art of creating and sustaining high-performing, caring communities populated with engaged and committed staff. The book features • A recognized leader in long-term care culture change • Compelling stories that illustrate key principles • Assessment and change-guiding tools • Grounding in modern science of human behavior • A hopeful, encouraging, and inspirational message

Product Details

ISBN-13: 9781938870606
Publisher: Health Professions Press
Publication date: 03/01/2017
Pages: 280
Sales rank: 769,602
Product dimensions: 5.40(w) x 8.40(h) x 0.50(d)

About the Author

Nancy Fox is a nationally-recognized culture change consultant and Green House adopter. Her long-term care career began in the 1980s, serving at both the facility and regional levels. Fox served as the first Executive Director of The Eden Alternative. As a speaker and educator, she regularly conducts training on the Eden Alternative, culture change, and leadership. She is also author of The Journey of a Lifetime: Leadership Pathways to Culture Change in Long-Term Care (©2007, Action Pact, Inc.). Fox oversees the person-directed philosophy of care for Vivage Quality Health Partners, and she served as the project director for the first Green Houses® in Colorado for Piñon/Vivage.

Table of Contents

About the Author ix

Acknowledgments xi

Foreword William H. Thomas, M.D xiii

Preface, Person-Centered Leadership: Elevating the Art xv

Chapter 1 How It Is: Three Stories & One Myth 1

Lesson 1 Sanibel Island 2

Lesson 2 Parkview Care Center 9

Lesson 3 Her Name Was Grace 19

Lesson 4 The Myth of Independence 23

Chapter 2 How It Ought to Be: Three Stones & One Myth 27

Lesson 5 The Mystery of Roseto 28

Lesson 6 Lessons from Roscoe Elementary School 32

Lesson 7 Saint Lucia 38

Lesson 8 The Turnover Myth 44

Chapter 3 Understanding Human Behavior: Three Truths & One Lie 53

Lesson 9 Truth #1: The Automatic Mind 54

Lesson 10 Truth #2: Context versus Character 63

Lesson 11 Truth #3: Knowledge Does Not Change Behavior 69

Lesson 12 The Lie: As a Leader, I Need to Treat Everyone the Same 74

Chapter 4 Understanding the Human Brain: A Leadership Tool 83

Lesson 13 The Judging Brain & Negative Bias 84

Lesson 14 Emotional Contagion 89

Lesson 15 Self-Discipline: The Elephant & the Rider 93

Lesson 16 Abundance versus Scarcity 97

Lesson 17 Hope versus Fear 101

Chapter 5 Understanding the Problem: Creating Sustainable Person-Centered Care 105

Lesson 18 Emergent Systems 106

Lesson 19 The Return from La-La Land 110

Lesson 20 The Power of the Dialectic 115

Chapter 6 Solving the Problem: Shifting Our Beliefs 135

Lesson 21 From Sheepherder to Shepherd 136

Lesson 22 A New View of Motivation 144

Lesson 23 Empowerment as a Function of Leadership 153

Lesson 24 Redefining Our Measures of Success 162

Lesson 25 Thinking and Behavior Matrix for Person-Centered Leaders 168

Chapter 7 Solving the Problem: Changing the Context 187

Lesson 26 Organizational Redesign 188

Lesson 27 Beyond a Just Culture 197

Lesson 28 Organizational Climate 206

Lesson 29 Surplus Safety 211

Chapter 8 Solving the Problem: Replacing Routines 217

Lesson 30 Keystone Habits 218

Lesson 31 From Animosity to Reciprocity 232

Epilogue 242

References 243

Index 249

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