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Resolving Conflicts on the Job / Edition 2

Resolving Conflicts on the Job / Edition 2

by Bill Withers, Jerry WISINSKI
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Conflict, misunderstandings, and contrary points of view are all a part of the workplace -- and employees who can't effectively deal with these differences may be stunting their career growth. Now, in a newly updated second edition, Resolving Conflicts on the Job gives succinct and clear guidelines for dealing with conflict on both interpersonal and organizational levels. The book explains proven methods for resolving differences and suggests specific techniques that aid in:

* giving and receiving criticism
* handling disputes at different levels of an organization
* resolving disagreements within a team
* managing different personality types

Completely updated with a new chapter on keeping cool in a conflict and exercises to determine whether disagreements are constructive, this timeless guide will enable managers to lead their teams without starting an argument.

Product Details

ISBN-13: 9780814474136
Publisher: AMACOM
Publication date: 08/22/2007
Series: Worksmart Series
Edition description: REV
Pages: 112
Product dimensions: 4.71(w) x 7.17(h) x 1.04(d)
Age Range: 18 Years

About the Author

Bill Withers (Collingswood, NJ) is the author of The Conflict Management Skills Workshop (0-8144-7092-0) and the organizational development manager for R B, Inc., an automotive supply corporation.

JERRY WISINSKI (San Antonio,TX) is a consultant with expertise in interpersonal skills, assertiveness training, and team building. He served as Executive Director of International Trainers, Educators, and Consultants at Trinity University, and is the author of Resolving Conflicts on the Job (AMACOM).

Table of Contents

Preface to the Second Edition     ix
Preface to the First Edition     xiii
A Brief Overview of Conflict     1
Why People Fight at Work     8
Five Ways to Engage Conflict     13
Ways to Listen     19
Ways to Give (and Receive) Feedback     27
Conflict Styles     32
Staying Cool in a Conflict     39
Ways to Engage Conflict on the Job-Up, Down, and Sideways     44
Ways to Work with Teams in Conflict     60
Can All This Conflict Be Good for Me?     67
Why Do I Care?     70
Be Prepared     75
Further Reading     89
Index     91

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