Rhetorical Work in Emergency Medical Services: Communicating in the Unpredictable Workplace

Rhetorical Work in Emergency Medical Services: Communicating in the Unpredictable Workplace

by Elizabeth L. Angeli


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Dispatched and Responding: Rhetorical Work in Emergency Medical Services illustrates how the power of rhetoric, specifically the inventional and stabilizing processes of rhetorical work, facilitates communication practices in unpredictable workplaces. Like other communicators who work in dynamic workplaces, EMS professionals are responsible for gathering, remembering, and communicating a large amount of information while simultaneously making treatment decisions, treating patients, and transporting them to hospitals, all of which can change depending on a patient’s condition and needs. As a result, their workplace can be unstable. The book provides a rhetorical framework that scholars can use to research unstable communication practices and that practitioners can use to stabilize their unstable communication environments. Each chapter concludes by considering how the insights gleaned from EMS communication can guide research and practice in the technical and professional communication (TPC), the rhetoric of health and medicine (RHM), and EMS fields.

Product Details

ISBN-13: 9781138097445
Publisher: Taylor & Francis
Publication date: 09/13/2018
Series: ATTW Series in Technical and Professional Communication Series
Pages: 220
Sales rank: 910,625
Product dimensions: 6.00(w) x 9.00(h) x (d)

About the Author

Elizabeth Angeli is assistant professor in Marquette University’s English Department. She specializes in rhetoric and composition, technical communication and the rhetoric of health and medicine. She also serves as the annotated bibliography editor for the Journal Present Tense: A Journal of Rhetoric in Society.

Table of Contents

List of Figures

List of Tables



List of Abbreviations

Chapter 1: The Scene Size-up

Chapter 2: Managing the Unpredictable Workplace through Rhetorical Work

Chapter 3: A Rhetorical History of a Developing Field

Chapter 4: Studying the Unpredictable Workplace

Chapter 5: Using Multisensory Invention in the Unpredictable Workplace

Chapter 6: Integrating Distributed Cognition, Memory, and Writing into the Unpredictable Workplace

Chapter 7: Preparing Communicators for Unpredictable Workplaces


Bibliography of Secondary Research


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