Scaling Up Excellence: Getting to More Without Settling for Less

Scaling Up Excellence: Getting to More Without Settling for Less

by Robert I. Sutton, Huggy Rao


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Wall Street Journal Bestseller

"The pick of 2014's management books." –Andrew Hill, Financial Times

"One of the top business books of the year." Harvey Schacter, The Globe and Mail

Bestselling author, Robert Sutton and Stanford colleague, Huggy Rao tackle a challenge that determines every organization’s success: how to scale up farther, faster, and more effectively as an organization grows.

Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organizations with ever better work practices. Drawing on inside accounts and case studies and academic research from a wealth of industries-- including start-ups, pharmaceuticals, airlines, retail, financial services, high-tech, education, non-profits, government, and healthcare-- Sutton and Rao identify the key scaling challenges that confront every organization.  They tackle the difficult trade-offs that organizations must make between whether to encourage individualized approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people-- rather than ruining or watering down the very things that have fueled successful growth in the past. They unpack the principles that help to cascade excellence throughout an organization, as well as show how to eliminate destructive beliefs and behaviors that will hold them back. 

Scaling Up Excellence is the first major business book devoted to this universal and vexing challenge and it is destined to become the standard bearer in the field.

Product Details

ISBN-13: 9780385347020
Publisher: The Crown Publishing Group
Publication date: 02/04/2014
Pages: 368
Sales rank: 142,102
Product dimensions: 5.80(w) x 8.40(h) x 1.40(d)

About the Author

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the”).  Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia.”  His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas the Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss
Huggy Rao is the Atholl McBean Professor of Organizational Behavior, Stanford University, where he studies the social and cultural causes of organizational change. His honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management.  He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” Which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.”

Read an Excerpt

Chapter 1

Excerpted from "Scaling Up Excellence"
by .
Copyright © 2014 Robert I. Sutton.
Excerpted by permission of The Crown Publishing Group.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.

Table of Contents

Preface: The Problem of More ix

I Setting the Stage

Chapter 1 It's a Ground War, Not Just an Air War: Going Slower to Scale Faster (and Better) Later 3

Chapter 2 Buddhism Versus Catholicism: Choosing a Path 33

II Scaling Principles

Chapter 3 Hot Causes, Cool Solutions: Stoking the Scaling Engine 67

Chapter 4 Cut Cognitive Load: But Deal with Necessary Complexity 98

Chapter 5 The People Who Propel Scaling: Build Organizations Where "I Own the Place and the Place Owns Me" 136

Chapter 6 Connect People and Cascade Excellence: Using Social Bonds to Spread the Right Mindset 174

Chapter 7 Bad Is Stronger Than Good: Clearing the Way for Excellence 219

III Parting Points

Chapter 8 Did This, Not That: Imagine You've Already Succeeded (or Failed) 263

Teach Us More, Learn More 291

Acknowledgments 292

Appendix. The Seven-Year Conversation: How We Developed These Ideas 297

Notes 307

Index 335

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Scaling Up Excellence: Getting To More Without Settling For Less 4 out of 5 based on 0 ratings. 2 reviews.
Anonymous More than 1 year ago
Derek_Dix More than 1 year ago
Scaling Up Excellence was a book that I was extremely interested in reading. In fact, as I made a list of books I wanted to read, Scaling Up Excellence was right on the top! My reasoning was very simple, I read a book by Robert Sutton and loved it. The other reason I wanted to read this book, is because I love reading management books and some case studies.  Scaling Up Excellence is a great book. It’s filled with lots of information, and is actually very well written. However, it was very, very, very long! I can appreciate what they did here with this book. However, I found this book to be long and nothing really new. I personally found that it was a useful reminder into management. This book is not a one time read. The length alone doesn't allow for this. Rather, its one that I will refer to from time to time. In reality, I believe that someone could read the first 150 pages or so, and pretty much get the bulk of the book. Not to say that the rest is pointless, this portion is able to be skimmed through, rather than in-depth read. All in all, a good book. I received this book for free from Blogging For Books for this review.