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Cengage Learning
Technology & Procedures for Administrative Professionals / Edition 12

Technology & Procedures for Administrative Professionals / Edition 12

by Patsy Fulton-Calkins

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Maintaining a focus on preparing students for all levels of the office environment, this text focuses on the technological changes currently taking place. It is designed to develop the knowledge and skills necessary for success in the workplace, and to develop communication, human relations and time and stress management. This text was formerly named Office 2000: Technology & Procedures.

Product Details

ISBN-13: 9780538725903
Publisher: Cengage Learning
Publication date: 02/20/2002
Edition description: Older Edition
Pages: 432
Product dimensions: 9.20(w) x 10.70(h) x 1.00(d)

About the Author

Patsy Fulton-Calkins is director of the Bill J. Priest Center for Community College Education and holder of the Don A. Buchholz Endowed Chair at the University of North Texas. She also teaches doctoral level courses in higher education that include senior-level management, business and society, and diversity courses. Dr. Fulton-Calkins' extensive teaching and leadership experience includes work at the university, community college, and high-school levels. Her former administrator roles include Chancellor of Oakland Community College, Michigan; President of Brookhaven College, Dallas; Vice President of Instruction, El Centro College, Dallas; and Division Chairperson of Business and Social Science, Cedar Valley College, Dallas.

Table of Contents

PART I: Understanding the Changing Workplace 1. The Work Environment 2. Communication Skills for a Diverse Environment PART II: Mastering Technology 3. Telework 4. Computer: Hardware and Software 5. Telecommunications 6. Records Management PART III: Succeeding in the Work Environment 7. Ethical Behavior 8. Stress, Anger, and Time Management PART IV: Writing and Presenting Successfully 9. Letter, Memos and Reports 10. Oral, Written and Electronic Presentations PART V: Handling Travel, Meeting, and Mail 11. Travel Arrangements 12. Meeting and Conferences 13. Mail and Workplace Copiers PART VI: Planning and Managing Your Career 14. You Career Path 15. Leadership

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