Shows how the clinician-manager partnership can develop effective policies and procedures that will provide health care that is timely, considerate, technologically appropriate, and responsive to patient needs.
About the Author
STEPHEN M. DAVIDSON is associate professor of health care management and management policy and former director of the graduate program in health care management at Boston University School of Management. He is the author and co-author of several books, including Medicaid Decisions: A Systematic Analysis of the Cost Problem (1980) and The Cost of Living Longer: National Health Insurance and the Elderly (1980). MARION MCCOLLOM is associate professor of organizational behavior at Boston University School of Management. She coedited Groups in Action: A New Perspective on Group Dynamics (1990). JANELLE HEINEKE is assistant professor of operations management at Boston University School of Management. She has over fifteen years of clinical health care experience, as well as ten years of health care industry management experience in hospitals and HMOs.
Table of Contents
1. The High Stakes of Change: The Need for Physician-Manager Alliances.
2. Our Growing DepAndence on Organizations: HMOs, PPOs, and Everything in Between.
3. The Health Care Customer in the New Marketplace.
4. Physicians and Managers: The Search for Common Ground.
5. Moving Toward the Healthy Health Care Organization: Identifying the Critical Challenges.
6. How Are We Doing? Measuring Efficiency, Effectiveness, and Satisfaction.
7. Understanding the Physician-Manager Relationship: Five Perspectives.
8. An Open Systems View: A Realistic Framework for the Health Care Organization.
9. The Problem-Solving Approach: Creating Collaboration Between Physicians and Managers.