Treat Your Employees Like Customers

Treat Your Employees Like Customers

by Alison Davis, Jane Shannon

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Overview

This is the eBook version of the printed book.

This Element is an excerpt from The Definitive Guide to HR Communication: Engaging Employees in Benefits, Pay, and Performance (9780137061433) by Alison Davis and Jane Shannon. Available in print and digital formats.

 

One small step that can help you improve all your company’s relationships–with everyone from customers to shareholders to communities.

 

Treat your employees just like your customers, and big, positive results will follow. Here’s why. Your company has many important constituents–from customers to shareholders, neighbors to the press. When your employees do a great job, create new products, build your brand, and sell your wares, they also forge a positive link with one or more of the other groups critical to your success.

Product Details

ISBN-13: 9780132763264
Publisher: Pearson Education
Publication date: 03/08/2011
Series: FT Press Delivers Elements
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 10
File size: 261 KB

About the Author

Alison Davis, CEO of Davis and Company, has helped companies such as Georgia-Pacific, IKEA, Johnson & Johnson, Merck, and PepsiCo engage and motivate their employees. She coauthored Your Attention, Please and contributes regularly to top business publications.

Jane Shannon, now an independent consultant, spent much of her career as VP of HR Communication at Citibank. Her clients have ranged from Texaco to Barnes & Noble, Bank of America to United Distillers and Vintners. She authored the best-seller 73 Ways to Improve Your Employee Communication Program.

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